Quote:
Originally Posted by S2kracka
Did you bother to tell the customer it was on back-order for so long and offer to refund their money? This is something the customer should have been notified of immediately after placing the order.
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Yes..this was just an example but has happend in the past. We get an ETA from the vendor, we tell it to the customer, and then something happens where the vendor cannot get it to us for another period of time... once agian, not blaming anyone or making excuses, just telling it how it is. When this happens it obviously falls on us beings we are the ones directly involved since WE sold the product. Everyone just needs to understand a bit more in situations like these and not explode on us. We get just as pissed as teh customer if we are told one thing from a vendor and another thing happens..it (obviously) looks bad on our part. We do probably have one of the bigger inventories in the business, but we dont have everything all the time. This is a big issue with alot of the complaints. We do everything in out power to get products to customers ASAP. If we have it in stock...it usually gets shipped the same day its ordered..at the latest the next. If we lived in a perfect world, we would have every name brand item on teh website in stock..but thats just not realistic.
Joe
SBR
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